Dear CEO:

We live at Trump Plaza and we extensively used your organization’s services for Lutron shades, Audio/Video systems including hardware, and Internet WAPs in addition to the low-voltage wiring during our gut-renovation of the apartment.

All of your team members, design, service, and installation staff have been punctual, courteous and professional.

But, there is one stand-out person for which we have developed special appreciation and respect. That person is Chuck Vance. Chuck is not only highly knowledgeable, but his dedication to customer needs and work excellence is exceptional. Having been a CEO myself for over 20 years, he is the kind of person that every organization should have as a customer facing lead.

It is because of him that we just completed fourth work order through your organizations. And, it is because of him that I have referred your organization to many other friends here that has led to new business for you.

I don’t normally send such notes, but this is an exception I am making.